How to Contact Polymarket Support (2026): Email, Live Chat, Help Center, Status Page and Scam Warnings

Polymarket runs two exchanges with two separate support desks. Writing to the wrong one is the most common reason tickets go nowhere. This guide lists every official channel for both, what each is good for, what support can and cannot do, and the handful of scam patterns that cost Polymarket users real money every month.

Official Channels at a Glance

Channel	polymarket.com (international)	Polymarket US	Best for
Live chat	Chat bubble, bottom-right, when signed in	In-app chat	Anything account-specific
Email	hello@polymarket.com	support@polymarket.us	Issues that need attachments or a paper trail
Help center	help.polymarket.com	docs.polymarket.us/learn	Self-serve answers, no wait
Status page	status.polymarket.com	status.polymarketexchange.com	Check before reporting an outage
Developer docs	docs.polymarket.com	n/a	API and perps mechanics
Discord	discord.gg/polymarket	Same server	Peer help and announcements, not tickets
Phone	None. Any phone number claiming to be Polymarket is fake.

The emails above come straight from each site's footer "Contact us" link. If you see a different address on a third-party page, treat it as suspect.

Which Desk Do You Need?

• You trade at polymarket.com, fund with USDC, and signed up with email, Google or a wallet: use the international channels.
• You use the Polymarket US app or polymarket.us, verified with a U.S. ID and SSN, and fund in dollars: use the U.S. channels.

The two cannot see each other's accounts. See Polymarket US vs International if you are not sure which you are on.

Step by Step: Getting a Fast Answer

1. Check the status page first

Outages, delayed deposits and stuck withdrawals usually show up on status.polymarket.com (or status.polymarketexchange.com for the U.S.) before support can tell you anything. If there is an active incident, the fix is to wait.

2. Search the help center

help.polymarket.com has short articles on signing up, deposits, order types, fees, resolution and troubleshooting. Most "why is my order not filling" or "where is my deposit" questions are answered there in two minutes.

3. Open the chat with your details ready

Sign in, click the chat bubble, and paste a message that includes:

• your Polymarket wallet address (copy it from the profile menu; see how to find it)
• the transaction hash for any deposit or withdrawal, from your exchange or Polygonscan
• the market URL if the issue is about a specific market
• a screenshot of the error
• what you expected to happen and what happened instead

A message with all five gets resolved in one round. A message that says "my money is gone" gets a reply asking for all five.

4. Email if you need a record

Use hello@polymarket.com (or support@polymarket.us) when you want attachments and a thread you can reference later. Put the wallet address in the subject line.

A Template That Works

Subject: Deposit not credited – wallet 0x1234…abcd

Hi, I sent 250 USDC on Polygon to my Polymarket deposit address on 14 Oct 2026 at 10:32 UTC.
Transaction hash: 0x…
Sending exchange: Binance
The transaction shows confirmed on Polygonscan but my Polymarket balance has not updated after 2 hours.
Wallet address: 0x1234…abcd
Screenshot attached.

What Support Can and Cannot Do

Support can	Support cannot
Check why a deposit hasn't credited and push it through	Recover funds sent to the wrong network or wrong token
Unstick a pending withdrawal	Reverse a trade you regret
Help with login, magic links and 2FA	Reset a lost seed phrase or private key
Explain a fee, a fill or a liquidation	Change how a market resolved
Review a geo-restriction flag	Unblock a restricted country
Investigate a suspected bug	Give trading or tax advice

Two of these deserve emphasis. Wrong-network deposits are the single largest category of unrecoverable losses; always match the network on both sides. Resolution disputes are not a support matter: outcomes are proposed and challenged through the UMA oracle, and the challenge window is where a wrong result gets fixed. Our resolution process guide explains how to raise a dispute.

Common Problems and the Fastest Path

Problem	Do this first	Then
Deposit not showing	Check the tx on Polygonscan and wait 30 minutes	Chat with tx hash
Withdrawal pending for hours	Check the status page	Chat with the withdrawal ID
Magic link email not arriving	Check spam; try a different browser	Email from the same address you signed up with
"Not available in your region"	Read the country list	Chat only if you believe the flag is wrong
KYC stuck (Polymarket US)	Wait 24 hours; re-upload a clearer ID	support@polymarket.us
Order not filling	Check the order book	Not a support issue
Market resolved "wrong"	Read the resolution criteria	Dispute via UMA within the window
Perps liquidation question	Read the perps guide	Chat with the fill IDs

Scam Patterns to Recognize

Polymarket's popularity has created an industry of fake support. The rules:

1. Polymarket never DMs first. Not on Discord, X, Telegram or Reddit. A "support agent" who messages you after you posted a question is a scammer.
2. Polymarket never asks for your seed phrase, private key, password or 2FA code. Not to "verify" you, not to "sync your wallet," never.
3. Polymarket never asks you to deposit to unlock funds, pay a "release fee," or connect your wallet to a "recovery dApp."
4. There is no phone support. Numbers on search ads and fake help pages route to scammers.
5. Check the domain. Real pages live on polymarket.com, polymarket.us, help.polymarket.com, docs.polymarket.com and docs.polymarket.us. Lookalikes with extra words or different endings are fake.

If you already shared a seed phrase, move any remaining funds to a new wallet immediately. There is no way to "cancel" a compromised key. See lost funds recovery for what is and isn't salvageable.

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